Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 calendar days of receiving the product, provided the product is unused. This right does not apply to custom-made, made-to-measure, or personalised products.

To cancel, please contact us in writing via sales@plasticsdirect.co.uk or call 0161 343 2425. Your cancellation is effective from the date we receive your notification.

You will receive a full refund for unused products and any applicable delivery charges within 30 days of cancellation, once the returned products are received.

Faulty or Damaged Products

If the products are faulty or damaged, we will issue a full refund, including the price of the product, delivery charges, and reasonable return costs. Alternatively, we can offer a free replacement for faulty or damaged goods, however, this must be stated at the time the issue is raised.

Returning Products

• Return Period: Products must be returned within 30 days of your cancellation notice.

• Return Shipping: You are responsible for the return shipping costs unless the product is faulty or mis-described.

• Product Care: You must take reasonable care of the products while in your possession.

• Inspection: Please inspect products immediately upon receipt. Notify us of any damage or defects within 48 hours of receiving the products. We recommend noting "damaged" when signing for delivery if you cannot inspect the items at that time.

• Replacements: Replacements are typically processed and dispatched within 5-7 working days after the faulty/damaged goods issue was reported. This includes a free replacement of the product initially ordered, including free delivery costs.

Refunds will be processed to the original payment method (credit or debit card used).